Refund policy

Effective Date: 01/07/2025

At Hamilton’s Armoury, we take pride in the quality of our products and your satisfaction as a customer. If you are not 100% satisfied with your purchase, we’re here to help.

Eligibility for Returns

We accept returns on most new, unused items within 14 days of delivery, provided they meet the following conditions:

• The item is in original, unused condition
• All original packaging, tags, and components are included
• Proof of purchase (receipt or order number) is provided

Unfortunately, we cannot accept returns on:

• Items that show signs of use or damage
• Special order or clearance items
• Gift cards
• Perishable goods
• Customised or personalised items

Exchanges

We’re happy to offer exchanges for size, colour, or model—subject to availability. If the requested item is out of stock, we can issue a store credit or refund instead.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, a refund will be issued to your original method of payment within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error (e.g. incorrect or defective item).

Return Shipping

Customers are responsible for return shipping unless the item was incorrect, damaged, or faulty upon arrival. We recommend using a trackable service and insuring your return for valuable items.

Returns should be sent to:

Hamilton’s Armoury
Po Box 51
Goornong, VIC, 3557

How to Start a Return

Please contact us at support@hamiltonsarmoury.com.au with your order number, reason for return, and photos if applicable. Our team will respond within 1–2 business days with next steps.

Important Notes

• We reserve the right to refuse returns that do not meet the above conditions.
• This policy does not affect your rights under Australian Consumer Law.